Privacy Policy

Florist's Choice ("we", "our", or "us") operates the SaaS platform available at floristschoice.com. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our service.

1. Information We Collect

Account information: When you register, we collect your name, email address, company name, and a password.

Billing information: We collect billing address, country, state/province, postal code, and tax ID (if applicable). Payment card details are handled directly by Stripe and are never stored on our servers.

Usage data: We collect information about how you interact with the platform, including log data, IP addresses, browser type, and pages visited.

Business data: Content you create or upload within the platform (recipes, arrangements, quotes, orders) is stored on our servers.

2. How We Use Your Information

• To create and manage your account and subscription.
• To process payments and calculate applicable taxes via Stripe.
• To send transactional emails (account confirmation, invoices, password reset).
• To provide customer support.
• To improve and maintain the platform.
• To comply with legal obligations.

3. Sharing of Information

We do not sell your personal information. We share data only with trusted third-party service providers necessary to operate our service:

• Stripe — payment processing and tax calculation.
• Cloud hosting provider — server infrastructure and data storage.
• Transactional email provider — delivery of system emails (invoices, account confirmations).

Each provider is bound by its own privacy policy and data processing agreements.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Upon account termination, we retain data for up to 90 days before deletion, unless required longer by law. See our Data Retention Policy for details.

5. Your Rights

Depending on your location, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, contact us at hello@floristschoice.com.

6. Cookies

We use session cookies required for authentication and CSRF protection. We do not use third-party tracking or advertising cookies.

7. Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, and access controls. However, no system is completely secure and we cannot guarantee absolute security.

8. Children's Privacy

Our service is not directed to individuals under 18. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by a prominent notice on the platform. Continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:
Florist's Choice
#4, 2333 18 Ave NE, Calgary, AB T2E 8T6
Phone: 403.498.5695
Email: hello@floristschoice.com
Website: development.floristschoice.com